Neversoft Warranty Policy
Computers and Notebooks supplied by IBM or Toshiba
These computers are covered by a manufacturers warranty, that varies from
90-days to 3-years depending on the make and model. The warranty coverage
will always be documented in the sales information on this web site.
Neversoft Built Computers
These systems are built by Neversoft from all-new components and are supplied
with a return to base 1-year warranty. If for some reason, you have a
problem with your system within 7 days of being shipped, we will either fix it
or refund your money.
Computers built by Neversoft are covered by a 1-year return-to-base
warranty.
In the event, the computer arrives at your location "dead on
arrival", we will do one of the following:
You must contact Neversoft to obtain an RMA number before returning the computer or
part. Neversoft will not accept any shipment without an RMA being
previously issued. You must indicate the RMA number provided on the outside of
the packaging.
Neversoft will not accept any return without an
RMA being previously issued.
All shipping costs are the responsibility of the purchaser. All items
returned for repair or refund shoud be shipped with insurance. We
cannot be responsible for any damage that occurs during transit.
Neversoft reserves the right to refuse any item sent without insurance.
In the event a returned item is received and it appears it may have been damaged
during shipment, we will refuse to accept delivery of the item. The sender
is responsible for obtaining compensation through their freight provider.
Neversoft will only accept a projector for return
in the event of it being "dead on arrival" where the projector will
not work at all when delivered. The projector must be returned
and arrive back at Neversoft or the distributor within seven days
from the date of shipment. All returns must be authorised and
an RMA number issued and be clearly visible on the outside of the
package. Neversoft and/or the distributor will refuse to
accept any returns made without authorisation. The projector
must be returned in brand-new condition with all packaging, manuals,
cables and software. Returns may attract a 15% restocking fee
and shipping costs are the responsibility of the purchaser.
Rainbow Effect on DLP Projectors
It is possible that a purchaser may be susceptible
to seeing "rainbow effect" when viewing a DLP projector. This
is due to the manner in which DLP projectors operate by the passing
of the image through a rotating colour wheel. Neversoft will
not refund the purchaser in the event of their seeing the rainbow
effect on a projector. Neversoft strongly encourages
prospective purchasers to view a demonstration of the projector they
wish to purchase prior to the sale.
Dead/Stuck Pixels/Mirrors
LCD monitors, LCD Projectors, Plasma Screens and
DLP Projectors can all suffer from dead pixels. The condition
shows up a either a pixel (dot) on the screen that is either dark or
stuck on all the time. Each manufacturer has their own policy
on when they will repair or replace a projector with this condition.
This is a matter that must be dealt with between the purchaser and
the manufacturer. Neversoft cannot accept a projector for
return due to dead/stuck mirrors/pixels. The best advice we
can offer is to be very persistent with them. DLP projectors
rarely suffer from this condition, but it can happen. LCD
projectors are affected more often. You will find that all
manufacturers consider a certain number of stuck/dead pixels/mirrors
to be normal and will not repair the unit for a single pixel
failure.
